Comments on: Zwift Companion App Device Pairing Tips from Zwiftalizer’s Mike Hanney

By: Howard

Howard — Thu, 21 Mar 2024 09:20:21 +0000

Helpful, thank you!!

By: Jessica

Jessica — Sat, 16 Mar 2024 11:21:11 +0000

Sadly, the best solution is a USB extender cable and a bluetooth or ant+ dongle, depending on what you’re connecting. USB3 ports create a lot of signal interference.

By: Eric Schlange

Eric Schlange — Fri, 15 Mar 2024 18:44:56 +0000

In reply to Steve D. .. OK? I also use a wireless keyboard/mouse. But the Companion app lets you do stuff you can't easily do (or do at all) with the keyboard or mouse. Hence its popularity.

By: J D

J D — Fri, 15 Mar 2024 16:47:16 +0000

Turning off WIFI Assist on my work iPhone 12 mini was the big game changer for me. I’d always lose connection if I picked up the phone in my hand (maybe I’m holding it wrong? /wink). The last few months have been solid since I made that change.

My Pixel phones haven’t had that problem, but the companion app’s presentation on large screen Android phone is just terrible, so I used an iPhone even when I had frequent drops.

By: Cath

Cath — Fri, 15 Mar 2024 10:36:45 +0000

Omg I have so many issues pairing dropping out during play and lack of support from ha ha the support hub!

Last week I had a link sent to “help”” when I clicked it didn’t exist

I reset my Bluetooth log off log on and yes I have hi speed broadband and no devices running at the same time

I just want to log on and ride/run why is it so hard?????

By: Robert Nuara

Robert Nuara — Fri, 15 Mar 2024 00:45:38 +0000

I don’t have an issue with the Companion App, however, recently my Garmin cadence sensor fails to pair with Zwift. The cadence sensor works fine with the Garmin head unit. Don’t know why it stopped synching with Zwift. Using Bluetooth and the connection is fine. Any ideas?

By: Steve D

Steve D — Thu, 14 Mar 2024 19:54:17 +0000

I’ve been using a wireless mouse and keypad connected to a laptop from the beginning. No “companion app”

By: Steve Ricketts

Steve Ricketts — Thu, 14 Mar 2024 15:33:56 +0000

Another key thing is WiFi signal strength at the game box location. There is a free app called “WiFi Analyzer” that will show you the strongest channel at your game box location. There is a surprisingly wide variety of strengths for the different channels within both the 2.4 or 5 GHz range. Change your WiFi to use the strongest channel at your location.

By: Heath

Heath — Thu, 14 Mar 2024 15:04:55 +0000

I was having tons of connection issues and Zwift support, after looking at my logs, told me to disable Bluetooth on my phone. I’ve had almost zero drops since then. Strange to hear your recommending not only to keep Bluetooth on, but route the Zwift broadcast signal through the phone.

Regardless, it’s surprising to me that I’ve never had connection issues with phones playing music through car Bluetooth even since almost 2 decades ago. With stereo audio, that’s quite a bit of data. Zwift either has an inefficient protocol – perhaps broadcasting to much at a higher frequency – or needs to compress (even through efficient packing) data better.